We are pleased to inform you that Ultima Markets will be conducting scheduled system optimization every Saturday to further enhance your overall trading experience.

Schedule

• Day: Every Saturday

• Affected Platforms: All trading platforms and the Ultima Markets App

• Affected Account Type: Cent Accounts

Important Information

• Trading order records from the past 14 days will remain directly accessible within your Cent Account.

• Records older than 14 days will be archived depending on server performance. Should you require any archived records, you may retrieve them via the “Trading History” section in the Client Portal or by contacting our support team for assistance.

• This routine maintenance is carried out to ensure continued system stability and improved platform performance.

If you have any questions or require assistance, please feel free to contact us at [email protected] or reach us via Live Chat on our website.

We are pleased to inform you that Ultima Markets will be conducting a scheduled system optimisation to enhance your overall trading experience.

Upgrade Schedule:
Date: Every Sunday Time: 03.40 (GMT+2)
Affected Platform: All Trading Platform and Ultima Markets App

Important Note:

• Affected platforms: Ultima Markets App, MT4 & MT5

• During the optimisation period clients may experience temporary trading interruptions such as unable open, close, or modify orders, as well as brief disconnections from the servers.

• While the optimisation usually completed within 10 ~ 20 minutes, system stability may be impacted within a wider window (03:10 – 04:10 GMT+2).

• This is a routine scheduled maintenance activity and not an abnormal event. It is undertaken to ensure continued optimal system performance.

If you have any questions or require assistance, please do not hesitate to contact [email protected]

We are pleased to confirm that the earlier issue affecting upstream pricing and liquidity has been fully resolved. All trading and quotation services, including gold-related instruments, have returned to normal.

Our systems are now operating smoothly, and you may continue to place and manage your orders without any limitations.

Thank you for your patience throughout this incident. Should you have any questions regarding your account or recent transactions, our support team remains available to assist you at any time.

We are writing to keep you fully informed that a technical disruption currently affecting upstream global exchange, which has resulted in interruptions to pricing and trading for several international derivatives markets.

Due to abnormal liquidity conditions in gold caused by this disruption, we have temporarily suspended trading for all gold instruments with immediate effect.

Please be advised that this is an industry-wide incident originating from an external provider and is unrelated to our platform or price movements. During this time, clients may experience price delays, order rejections, or temporary constraints on order execution.

We understand that seamless execution is vital to your trading. We have activated our emergency monitoring protocols and are tracking the recovery progress in real-time. We will send a follow-up notification immediately once services are fully operational.

We sincerely apologize for the inconvenience caused by this external event, and our support team remains on standby to assist you should you require any assistance.

Thank you for your understanding.

• During the upgrade process, the client portal and UM App will experience network instability may occur. Please relog or restart app if needed.

• Any client portal and UM App functions that contain account data adjustments might be temporarily unavailable.

• During the upgrade process, the features of MetaTrader software & application, able to trade.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

• During the upgrade process, the client portal and UM App will be temporarily unavailable. Our official website will remain available, but clients will not be able to sign up.

• Any client portal and UM App functions that contain account data adjustments might be temporarily unavailable.

• During the upgrade process, the features of MetaTrader software & application, including but not limited to logging in, quoting and opening/closing positions, will be temporarily unavailable.

• There might be a gap between the original price and the price after maintenance. The gap between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed.

• To ensure access to the most accurate and up-to-date information regarding market opening times and order execution, kindly update your trading platform to the latest version.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

• During the upgrade process, the client portal and UM App will be temporarily unavailable. Our official website will remain available, but clients will not be able to sign up.

• Any client portal and UM App functions that contain account data adjustments might be temporarily unavailable.

• During the upgrade process, the features of MetaTrader software & application, including but not limited to logging in, quoting and opening/closing positions, will be temporarily unavailable.

• There might be a gap between the original price and the price after maintenance. The gap between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed.

• To ensure access to the most accurate and up-to-date information regarding market opening times and order execution, kindly update your trading platform to the latest version.

If you have any questions or require assistance, please do not hesitate to contact [email protected].